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Return & Refund Policy
Return & Refund Policy
- Eligible Return Period Customers may apply for return or refund within 30 calendar days upon receipt of the package. Return applications submitted beyond the 30-day window will not be accepted.
- Eligible Return Conditions Products can be returned only if they meet all the following standards: (1) The goods are unused, unwashed, unmodified, with original packaging, labels, tags and accessories intact; (2) No man-made damage, stains, scratches, deformation or wear marks caused by improper use; (3) Returns for size mismatch, style dissatisfaction or personal preference are supported, but the return shipping cost shall be borne by the customer.
- Non-Returnable Items The following categories are excluded from return and exchange service for hygiene and safety reasons: undergarments, swimwear, customized products, clearance sale items, disposable daily supplies and damaged goods caused by improper customer use.
- Return Operation Process (1) Submit a return request via our official customer service channel, provide your order number, product photos and return reason; (2) Wait for official review and obtain the designated return shipping address; (3) Send back the goods with a trackable logistics service and provide the return tracking number to customer service; (4) We will inspect the returned items within 3–7 working days after receiving the package, and arrange the refund after verification.
- Refund Method All refunds will be returned via the original payment channel in USD currency. The refund cycle is 5–15 working days, subject to the processing speed of your payment provider.
- Responsibility for Damaged/Defective Goods If you receive defective, broken, wrong or missing items due to our warehouse packing error, please provide clear photos/videos within 7 days after receipt. We offer two solutions for your choice: free re-delivery of correct goods or full refund of the corresponding product amount, and we will cover the return shipping cost for defective items.
- Exclusion of Compensation We do not provide additional compensation such as freight subsidies, spiritual compensation or commodity compensation for personal subjective dislike, slow logistics speed or minor color difference caused by screen display.
